CRM Software for Security Dealers: A Must Have
A CRM is generally understood to be software that helps you manage your customers and prospects. But when I hear…
Read More
Recurring Credit Card Transactions: Painful to Comply
Over the last few years, the credit card industry has adopted new rules that make it tough for small companies…
Read More
Monitoring Alarms (And Almost Everything Else)
Monitoring Everything? Monthly fees for security system monitoring are the main driver of company value in this industry. And the…
Read More
Does Great Software do Everything…or the Main Things?
We often hear: “We want software that does everything we need!” That would be software nirvana…but it’s also a tall…
Read More
Customer Acquisition Cost: Do you Know Yours?
How much does it cost you to acquire a new customer? Most security companies don’t really know – but they…
Read More
Lifetime Value of a Customer: What’s Yours?
There are a few key numbers that are extremely valuable to know, as owners plan and make investment decisions. One…
Read More
DON’T SELL! (But Be Ready To)
Many of our customers have owned their security alarm business for a long time…20 – 30+ years. Some are baby…
Read More
Outsourcing Recurring Billing: Saving Money Is Good – But Not Enough
About two years into our business, we were meeting with a central station ally. We were struggling with positioning our…
Read More
AlarmBiller or Cornerstone? Compare your Service, Software, and Accountability
Our security dealer customers are in a very competitive market. They compete with large national players like ADT, usually several…
Read More