With two months left in the year, it is a good time to review your operational processes. Examine your business with a critical eye to determine that you are not ...
Last week’s widespread distributed denial of service (DDoS) attack on DNS service provider Dyn was far spookier than any Halloween prank. The attack took out major sites such as Twitter ...
Tracking RMR is no easy feat. A decade ago, tracking RMR was as simple as multiplying the number of accounts by the average rate / account. Today, the rapid adoption ...
Tracking recurring monthly revenue (RMR) has changed significantly in the past decade. Today, with a growing list of add-on services that security dealers can offer, accurately tracking RMR is far ...
The explosion of social networking has led some security system companies to focus more on a Facebook business page than their website. Education and promotions are chopped down into bite ...
This month we have been focusing on security alarm customers. We have discussed the impact of customer service , how to retain customers and how to manage difficult customers. In today’s post ...
One of the most challenging tasks to deal with in business is handling difficult customers and situations. Whether these customers are angry, frustrated, or simply demanding, it’s hard to be ...
Think long term. It costs more to attract new security alarm customers than retain current ones. In fact, an often quoted statistic indicates that it is 5-10 times more expensive to acquire a ...
A prospective customer in need of a security alarm system may do a Google search for alarm systems. However, they may not have enough information at the start of the ...
New business and customer retention are the pillars of a healthy security alarm business. There are simple ways that security dealers can accomplish both with minimal effort. Add these 5 ...
