Recurring Credit Card Transactions: Painful to Comply
Over the last few years, the credit card industry has adopted new rules that make it tough for small companies…
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Monitoring Alarms (And Almost Everything Else)
Monitoring Everything? Monthly fees for security system monitoring are the main driver of company value in this industry. And the…
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Does Great Software do Everything…or the Main Things?
We often hear: “We want software that does everything we need!” That would be software nirvana…but it’s also a tall…
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Customer Acquisition Cost: Do you Know Yours?
How much does it cost you to acquire a new customer? Most security companies don’t really know – but they…
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Lifetime Value of a Customer: What’s Yours?
There are a few key numbers that are extremely valuable to know, as owners plan and make investment decisions. One…
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CRM Software for Security Dealers: A Must Have
A CRM is generally understood to be software that helps you manage your customers and prospects. But when I hear…
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DON’T SELL! (But Be Ready To)
Many of our customers have owned their security alarm business for a long time…20 – 30+ years. Some are baby…
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Outsourcing Recurring Billing: Saving Money Is Good – But Not Enough
About two years into our business, we were meeting with a central station ally. We were struggling with positioning our…
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AlarmBiller or Cornerstone? Compare your Service, Software, and Accountability
Our security dealer customers are in a very competitive market. They compete with large national players like ADT, usually several…
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