USER-FRIENDLY BUSINESS MANAGEMENT
Cornerstone's software is user-friendly but powerful. We built our cloud-based customer management platform over 25+ years--specifically for this industry. Our goal is to keep all your most important day-to-day processes in one place! No more toggling between different software.
Cornerstone's software includes all the important stuff: complete subscriber records, recurring details, billing history, quotes, job tickets, inventory, robust reporting, collections, central station integrations, and much more. Connecting these key account management functions makes it easy to support your customers...and keep things organized!
ALARM BILLING AND PAYMENT SERVICES
We do far more than send bills. Cornerstone Billing Solutions offers a 100% automated solution for your recurring billing and payments. We generate ALL invoice methods: paper, credit card, ACH, email...then follow through to process those payments--saving time and money!
Recurring billing is complex. Subscribers demand multiple autopay method & payment date options, an online payment portal, and multi-site "roll up" billing. Cornerstone has you covered, with clockwork reliability. We run billing audits monthly, to make sure 100% of recurring is billed. More consistent billing means more consistent cash flow!
LIVE CUSTOMER SUPPORT
Most software users HATE having to submit "support tickets" if they have questions...then waiting hours, days or even weeks for an answer. That's why Cornerstone doesn't believe in support tickets. When you call or online chat for assistance, you get a real person to help you--and right away!
In addition to our live customer support by seasoned, friendly professionals, our onboarding process employs a well-organized, "crawl-walk-run" approach to training new partners. Our team is dedicated to making sure that your team feels confident in using our software and services. We also offer continuous training for any new employees as well!
Latest from our Blog
Management: Many Flavors
To state the obvious: effectively managing your small business is difficult! It’s easy to get derailed. Whether that’s getting hit by a big surprise problem, losing a large customer you thought was happy, losing a key person, battling inflation-driven cost increases, and so on. Management is a very broad term, and it may be better…
Safe Streets USA
Company: Safe Streets USALocation: Garner, North CarolinaWebsite: http://safestreetsusa.com Background SafeStreets USA is one of ADT’s oldest, largest, and most experienced Authorized Dealers operating in 46 states across the US. The company does over 50,000 alarm installations annually and about 98% are residential customers The Challenge Like many security dealers, SafeStreets was using a…
CRM Software for Security Dealers: A Must Have
A CRM is generally understood to be software that helps you manage your customers and prospects. But when I hear “I really need a good CRM!” the real question is: what are you trying to manage? Lead Management CRM vs. Customer Management CRM Often what they really want is not a customer management system, but…
Recurring Credit Card Transactions: Painful to Comply
Over the last few years, the credit card industry has adopted new rules that make it tough for small companies to stay in compliance. Including for recurring payments charged by security alarm companies. IF your company accepts Visa and Master Card for recurring subscription invoices, please review your processes versus the list below. Does your…
Monitoring Alarms (And Almost Everything Else)
Monitoring Everything? Monthly fees for security system monitoring are the main driver of company value in this industry. And the average monthly fee for alarm monitoring has been rising at a healthy clip in the last few years, why? More Monitoring = More Control The traditional perimeter security system monitored the entry points and interior…
Does Great Software do Everything…or the Main Things?
We often hear: “We want software that does everything we need!” That would be software nirvana…but it’s also a tall order. First, “everything” for one security company will be different for another. Every company has its own target market, and operates in certain sub-markets and niches. So building software for an audio/video-driven company may not…
Customer Acquisition Cost: Do you Know Yours?
How much does it cost you to acquire a new customer? Most security companies don’t really know – but they should. If you’ve ever seen an episode of “Shark Tank”, one of the most common questions from the Sharks is: what’s your customer acquisition cost? It’s a key metric for any business, and one you…
Lifetime Value of a Customer: What’s Yours?
There are a few key numbers that are extremely valuable to know, as owners plan and make investment decisions. One of those is the “Lifetime Value of a Customer”, or LTV. It’s pretty simple to determine, so let’s step through the process. No doubt your company has a wide range of recurring revenue amounts for…
DON’T SELL! (But Be Ready To)
Many of our customers have owned their security alarm business for a long time…20 – 30+ years. Some are baby boomers that are no doubt thinking about retirement. Other owners have pulled back from their business a bit, and are in maintenance mode, enjoying the recurring cash flow. In the latter case, Cornerstone serves the…
Outsourcing Recurring Billing: Saving Money Is Good – But Not Enough
About two years into our business, we were meeting with a central station ally. We were struggling with positioning our company with the dealer market. One of their senior sales reps said, with absolute certainty: “The only thing that matters is showing the dealer how your services will save them money!” Looking back, 20 years…
What Do Our Clients Think?
We are way more than an alarm billing company. Our customers say it best!
Lee Kennetz - Inner Security Systems
“In a nutshell, customer service sets them apart from the rest. If you have a question, they respond right away. We don't have to wait to fix the problem. They are always there when we need them. Plus, the software is easy to use! That alone is worth its weight in gold.”
Mike Georgopulos - Specialty Alarm Engineering, Inc.
“I have been in this business for almost 20 years and we have continued to grow as a small business. We made the decision to switch to Cornerstone after the program we were using became outdated. I was very nervous going into it because I don’t like change. It was honestly one of the best business decisions I ever made. The program itself is slick in every way. Recurring charges, credit card processing, and the report features are a few of the things I love about the program. Most importantly, their customer service and tech support is outstanding. The training never stops. They will hold your hand until you understand everything. I highly recommend Cornerstone.”
Ben Ayers - Guardog Security Services
“I like that there is flexibility in the software's features to run our business seamlessly. The mobile app has made my job much easier because the techs can complete jobs and invoice in the field, reducing office work! Billing Plus is great too, it makes it easier to stay on top of slow payers with a text. And, their customer service team is beyond anything we've ever worked with!