Alarm Company Management Software: Built for Security Dealers

Cornerstone Billing Solutions is an all-in-one alarm company management software platform built exclusively for security dealers, alarm installers, and monitoring companies. The platform centralizes your entire operation — from automated RMR billing and work order management to field technician mobile tools, quoting, collections, and central station integrations — into a single cloud-based system. Cornerstone has been built specifically for the alarm and security industry for over 25 years, which means every feature reflects how alarm businesses actually operate, not how generic software thinks they should.

Recurring Monthly Revenue (RMR) billing in Cornerstone runs on a fully automated "Clockwork" system. Once your billing cycle is configured, recurring invoices are generated and sent automatically on the same date every month — by paper mail, email, credit card autopay, or ACH, depending on each subscriber's preference. The system queues autopay attempts across multiple days to maximize collection success, posts payments in real time the day they arrive, and runs monthly audits to catch any missed billings. You do not need to manually trigger, review, or chase any of it. The result is predictable, consistent cash flow with virtually no manual effort from your team.

Yes. Cornerstone automatically calculates and applies compliant credit card surcharges to applicable invoices in real time. The system handles all required legal disclosures and card brand rule compliance, so you recover your merchant transaction costs immediately without any manual math or compliance risk. When customers pay, the system clearly presents no-fee options like ACH or check alongside the credit card option — giving customers a choice while protecting your margin.

Cornerstone's field technician mobile app allows your team to manage their full workday from a phone or tablet. Technicians can view their daily schedule and calendar, access work orders with all customer details and site instructions, complete and close out jobs, update inventory as parts are used, create new subscriber accounts, track time cards, capture digital signatures, and process payments on-site. Sales reps can also use the app to manage their pipeline and generate proposals in the field. This eliminates paper tickets, accelerates billing, and keeps your office updated in real time without any lag.

Yes. Cornerstone includes a complete work order and field service management system designed specifically for alarm and security service operations. You can create work orders from scratch or convert accepted proposals directly into tickets. A drag-and-drop service calendar lets dispatchers assign technicians by skill or location and track job status in real time. The platform also provides job costing reports so you can calculate the exact ROI on every service call — something most generic field service tools cannot do for alarm-specific revenue models.

Yes. Cornerstone integrates with leading central monitoring stations, allowing alarm dealers to push subscriber account data to the central station, pull updates and signal history back into Cornerstone, or sync changes in both directions. This eliminates the double data entry that wastes hours of office time each week. You set up a customer once and the integration handles the rest. Contact us to confirm integration availability with your specific central station provider.

While other industry software providers are all solid platforms, Cornerstone's key advantages are its 25+ years of alarm-industry-exclusive development, its combination of self-managed software and fully managed billing services under one roof, and its deep expertise in RMR collections. Most competitors offer software you operate yourself — Cornerstone also offers Billing Plus, a managed collections service where our team handles your past-due outreach on a proven 90-day schedule. Additionally, Cornerstone's surcharging compliance tools and lockbox payment processing give alarm dealers capabilities that other platforms either don't offer or treat as expensive add-ons.

Cornerstone supports the full range of payment methods alarm companies rely on: paper invoices mailed via standard mail (with optional lockbox processing), email invoices, credit card autopay, ACH/bank transfer, and a white-labeled online customer payment portal with QR code capability for instant mobile payments. Every method is fully automated — no manual work required on your end, regardless of how your customers prefer to pay.

Billing Plus is Cornerstone's managed collections service for past-due alarm company receivables. When a subscriber balance goes unpaid, Billing Plus initiates a structured, multi-channel 90-day recovery process on your behalf — starting with automated text and email reminders with direct payment links at day 10, escalating through professionally timed collection letters and follow-up calls, and ending with a final demand notice at day 70–90+. Your team does not need to manually chase any of these accounts. Cornerstone clients using Billing Plus have reduced their 90-day past-due balances by as much as 96%.

Yes. Cornerstone is a fully cloud-based alarm company management platform, meaning you and your team can access it from any device with an internet connection — desktop, laptop, tablet, or phone. There is no software to install, no server to maintain, and no local IT infrastructure required. Updates and improvements roll out automatically. Your technicians access their work orders and tools through the dedicated mobile app, while office staff manage billing, reporting, and scheduling through the web-based dashboard.

Setup time varies based on the size of your subscriber base and how complex your current billing structure is, but Cornerstone's team handles the onboarding process with you directly. Because Cornerstone has been built for the alarm industry for over 25 years, the team understands how to migrate alarm company data, configure billing cycles, and get your team trained without disrupting your operation. Contact us to discuss your specific situation and get a realistic timeline.

Yes. Cornerstone is designed to handle both residential subscriber billing and complex commercial account structures. The platform includes multi-location roll-up billing, which is essential for commercial alarm dealers managing accounts where a single corporate client pays for dozens of individual monitored sites. Billing rates, service schedules, equipment types, and account structures can all be configured independently per subscriber, making the platform flexible for any mix of residential and commercial work.