Posts by Scott MacDougal
Outsourcing Recurring Billing: Saving Money Is Good – But Not Enough
About two years into our business, we were meeting with a central station ally. We were struggling with positioning our company with the dealer market. One of their senior sales reps said, with absolute certainty: “The only thing that matters is showing the dealer how your services will save them money!” Looking back, 20 years…
Read More6 tips for Improving Interoffice Communication in your Small Alarm Business
Security dealers usually have different departments—sales, service, administration, accounting, and so on. Because these departments are in regular contact, interoffice communication is a crucial factor for success. Technology tools can facilitate easier office communication. Cornerstone Billing Solutions, as a cloud-based company, has used a work-from-home office model for over 20 years. We understand that poor…
Read MoreWeather Disaster: Is your Alarm Business Prepared?
Planning for a weather disaster is no fun at all. Yet, when the winter storm hit last month Texas businesses that did have a disaster recovery plan were much better able to preserve their revenue streams and reputations. Many of those that did not…failed. Having no plan meant many companies suffered both short-term financial and…
Read More3G Upgrades: Good Process can Ease the Pain
Security dealers have worked very, very hard for their base of loyal subscribers. Every year, it takes work to KEEP those subscribers. This year, it’s going to take more work than usual. Major wireless companies like AT&T and Verizon are sunsetting their 3G networks, as you know. What a pain in the butt! Ignoring this…
Read MoreAlarm and Security Service Software: Why SSaaS beats SaaS
One of the big buzzwords right now is “SaaS”: Software as a Service. Today I’m coining a new term (drum roll please…): “SSaaS.” Let me elaborate on both of these and explain why SSaaS is superior. Cloud-Based or Local? The old business model for software, of course, was to buy it, install it on the local network, then maintain and upgrade it over time. MANY companies in…
Read MoreBreak the Spell of the Typical
We humans like our routines. I have many of my own that I follow day to day, week to week. One of the reasons 2020 has been so stressful is that our routines have been disrupted – often completely messed up. Covid has been the great disruptor, like a major life event – an accident,…
Read MoreCornerstone integrates with NMC
We are excited to announce that Cornerstone Billing Solutions is fully integrated with National Monitoring Center (NMC), adding another excellent partner integration for our customers. What this integration means for our NMC dealers: PULL data from NMC (preferred) – set up new accounts as usual through the NMC Monitoring portal. Then, by clicking Download Customer…
Read MoreMaking Sense of Your Numbers – Part 3
In Parts one and two, we outlined a simple model that helps to easily understand how you’re doing, and to set minimum sales & margin levels based on your goals. This final post will cover owner compensation, followed by a look at how a “zero overhead” view of your financials can reveal your true margins.…
Read MoreGood Quoting: Fast, Flexible & Classy
Winning a new customer starts with a good conversation, then a good quote. The conversation should uncover the prospect’s needs and priorities in making a decision. The quoting process should then address those needs and priorities, in a professional and compelling way. A good quote can be the difference between winning and losing the business.…
Read MoreSaving 15 Minutes with Alarm Industry Service Software
If you could invest $2/day to save 15 minutes of time daily for your tech and administrative employees, would you do it? The answer should be a slam-dunk YES, but first let’s look at why I’m asking this question. Alarm industry service software has been around for over 30 years. In the last 10-15 years,…
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