People putting business puzzle pieces together

Cornerstone Billing Solutions is excited to announce a new eSignature integration with Formstack!    Designed with industry support in mind, Formstack created an efficient, easy to use eSignature solution. Conceived with strict security and compliance at the forefront, Formstack Sign helps companies of all sizes and industries be more agile and save money.    With this…

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Business growth has to be built on solid financial understanding.

With two months left in the year, it is a good time to review your operational processes. Examine your business with a critical eye to determine that you are not only doing the right things but doing them in the right way. If you are behind on the technology curve, this is the year to…

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Cash flow management should be a primary concern for your business.

Tracking RMR is no easy feat. A decade ago, tracking RMR was as simple as multiplying the number of accounts by the average rate / account.  Today, the rapid adoption of interactive services and the increasing stratification of subscriber service levels have made it far more complex. The infographic below offers 5 quick tips to…

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Graph of RMR

Tracking recurring monthly revenue (RMR) has changed significantly in the past decade. Today, with a growing list of add-on services that security dealers can offer, accurately tracking RMR is far more complex. How do you handle a standard monitoring account that adds home automation? While not a brand new account, it is new RMR. Similarly,…

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Importance of social media

The explosion of social networking has led some security system companies to focus more on a Facebook business page than their website. Education and promotions are chopped down into bite sized pieces that can be tweeted, turned into a meme or a quotable photo. The website is an old dog in our digital world, but…

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Activating your security alarm

This month we have been focusing on security alarm customers. We have discussed the impact of customer service , how to retain customers and how to manage difficult customers. In today’s post we address how customer experience can impact attrition, turning a potential loss into a win-win for you and the customer. According to the US Census…

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A prospective customer in need of a security alarm system may do a Google search for alarm systems. However, they may not have enough information at the start of the search to be specific. You can help buyers find you by providing content on your website that helps them to discover, evaluate and compare solutions. This…

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business person reviewing growth

New business and customer retention are the pillars of a healthy security alarm business. There are simple ways that security dealers can accomplish both with minimal effort. Add these 5 tips to your current efforts to improve retention and gain new customers. Network. Networking is not confined to business conferences or leads meeting. You can…

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Using a calculator to crunch numbers

Recurring Monthly Revenue is the key benchmark our industry uses to value security companies. As such, it gets lots of attention. But there’s another benchmark that’s even more important: Recurring Monthly Profit (RMP), defined as Recurring Monthly Revenue – Recurring Monthly Expenses = Recurring Monthly Profit It’s more important, because it requires a focus on…

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Chicago skyline depicting multiple billing locations

As billing agent for our security company customers, we are often asked to help set up multiple location billing. The situation could be as simple as billing both a home and a business or lake house on a single bill. On the other hand, it can be as complex as billing 300+ supermarket locations on…

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