Chicago skyline depicting multiple billing locations

As billing agent for our security company customers, we are often asked to help set up multiple location billing. The situation could be as simple as billing both a home and a business or lake house on a single bill. On the other hand, it can be as complex as billing 300+ supermarket locations on…

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modern warehouse inventory

Inventory can be the backbone of a good customer management system. At the basic level, inventory is used to maintain a list of parts you sell along with a description of each part, the selling price and your cost.  Advanced inventory management may include physical stock counts (on hand, on order, short on tickets), multiple…

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smilling billing managers thumbs up

It is not often that we toot our own horn, but we are proud of making life easier for security alarm billing managers. We work closely with our customers and understand their day-to-day needs. Our system is specifically designed to meet the needs of security alarm companies. If you are entering data into multiple systems,…

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small security dealers

Today small security dealers are not just facing the traditional battle of David versus Goliath but David versus Goliath versus the Internet. In addition to multi system operators (MSO) like Xfinity and nationwide security system companies, small security dealers are also competing against internet connected devices that have changed the DIY market. Consumers with an…

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Small businesses need to make customer support a priority.

Creating and managing a first-rate customer management system begins with the mindset of the owner and employees and their dedication to exceeding customer expectations. The payoff for these companies is huge: lower attrition, more referrals to new customers, more cross-sales and a longer average customer life. These all add up to faster growth, higher profits, and…

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A sunny summer day

When you’re having a blast zip lining down a gorgeous mountain, the LAST thing you want to think about is networking, right? Wrong. And I have quite a story to prove it. Our family spent a week vacationing in Costa Rica last winter, and we booked a zip line experience for one afternoon. A zip…

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The Internet of Things (IoT) has had a profound impact on the security industry. However, this slide presentation demonstrates how it is changing the world as we know it. Security dealers have an opportunity to embrace this technological trend and help their customers with customized choices that meet their individual needs. As IoT grows, so too…

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Google Search on iPad

As a security dealer, you want to make sure that when prospective customers in your market are looking for a service, they can find you online. The process of getting traffic to your website is Search Engine Optimization (SEO). Local SEO, the process of driving traffic from your local market, is especially important to alarm…

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internet trends report

Mary Meeker’s annual Internet Trends Report was recently released. We combed through the 200+ slide deck to spotlight 5 trends that are important to security alarm dealers and central stations. Trend #1: The combination of slower economic growth, higher debt and aging populations creates rising risks. However, it also creates opportunities for businesses that can…

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cloud computing

Cloud-based software and services have made enterprise level services accessible to security alarm dealers of all sizes. In the past, companies had the choice of doing without, or setting up their own in-house cloud platform. Building an in-house cloud system was, and continues to be, too expensive for most small and mid-sized dealers. The costs…

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