Since 1999, Cornerstone has been helping alarm dealers streamline their billing. Giving them more time to grow their business while saving money on payment processing fees. This focus on automation and efficient alarm company software has made us a leader in the alarm industry. But did you know that Cornerstone has expanded far beyond billing?
Over the years, we’ve built powerful service management tools at the request of our partners. Making it easier to run an efficient alarm business. One of the most important features? Work orders and service management, are the backbone of any successful alarm company.
Here are five things you might not know about Cornerstone’s service software—and why it’s a game-changer for your business.
It’s Fully Integrated with Your Billing Software.
With Cornerstone, service management isn’t a separate system—it’s built right into our alarm company software. That means you can schedule jobs, track service history, generate invoices, and even accept payments—all from one platform.
Many alarm companies struggle with juggling multiple software tools for billing, service, and proposals. This often leads to messy data entry, delayed payments, and inefficiencies for office staff and technicians. With Cornerstone’s Alarm Company Software, everything is seamlessly connected, ensuring smooth operations and a hassle-free experience. No more switching between systems or worrying about lost data—just one powerful solution that does it all.
Scheduling Is Easier Than Ever!
A well-organized service calendar is essential for any alarm company. This is why Cornerstone includes a robust, easy-to-use scheduling tool designed specifically for the industry. With our service calendar, you can manage jobs, track follow-ups, oversee timecards, and even schedule internal meetings. All in one place!
The calendar also includes color-coded statuses to help office staff quickly identify job progress. For example, a blue status might indicate that a job needs parts, while a red status could show that the job is completed but not yet paid. Drag-and-drop scheduling makes it even easier to manage appointments and make real-time adjustments.
Too often, we see alarm companies relying on a mix of Google Calendar, notepads, and sheer luck to manage their service schedules. With Cornerstone’s Alarm Company Software, scheduling is streamlined, organized, and far more efficient.
Inventory Management That Saves You Money.
Let’s be honest—inventory management can be a nightmare. Many alarm companies either don’t track parts at all or do so manually, leading to lost revenue and inefficiencies. When technicians don’t have visibility into part availability, jobs get delayed, money gets wasted, and customers get frustrated.
Cornerstone’s Inventory Module takes the guesswork out of inventory management. You can upload parts lists, track stock levels, and update pricing in real-time. Ensuring you always have a clear view of your inventory. Our system also manages the movement of parts between warehouses and technician trucks. So you know exactly where everything is at any given moment.
Another major benefit is job costing visibility. The system automatically calculates labor costs, parts expenses, and customer pricing to show how much profit you’re making on each job. No more guessing or trying to crunch numbers on paper—you’ll have all the financial insights you need to make informed business decisions.
Everything You Need Is in the Work Order.
Work orders are the foundation of every service job, yet too many alarm companies still rely on QuickBooks invoices, Word documents, or even handwritten notes. These methods aren’t designed for alarm service management and often lead to missing information, slow job tracking, and disorganized records.
With Cornerstone’s work order system, you can manage everything in one place. The system allows you to search and filter work orders by technician, service type, job status, and payment status, giving you full transparency over your operations. If a job isn’t closed on time or a payment is still outstanding, you’ll have the reporting tools to track it down and take action.
Not only does the system help you manage work orders, but it also houses all the critical job details in one place. Each work order includes the service requested, the parts needed (along with their locations and costs), and even purchase order capabilities to streamline part procurement. Before dispatching a technician, you can check whether the customer has an outstanding balance, avoiding awkward payment disputes on-site.
Technicians can also access a built-in map view to quickly navigate job locations, ensuring they take the best route. You can set labor costs, providing accurate job pricing and profitability tracking. And while our software is designed to be fully digital, we know that sometimes a paper ticket is necessary—so you can generate a printable work order whenever needed.
One platform, 100% of what you need. Whether it’s scheduling, invoicing, payments, parts tracking, or job costing, Cornerstone’s work order system does it all! Keeping your team efficient and your business running smoothly.
Techs Have a Mobile App for Faster, Paperless Job Management!
Cornerstone’s mobile app is built specifically for alarm technicians and sales reps, giving them a single, easy-to-use tool to manage jobs in real-time.
Technicians can clock in and out, view job details, track labor hours, and update work orders—all from their mobile devices. Instead of relying on paper tickets or calling the office for details, they have everything they need right in their hands. They can even text customers with appointment updates or arrival times, improving communication and customer satisfaction.
For sales reps, the app is just as powerful. They can create and edit quotes, collect digital signatures, and convert approved proposals into scheduled work orders. This seamless workflow reduces paperwork, speeds up sales cycles, and keeps everything organized in one place.
For on-call technicians handling emergency jobs late at night, or sales reps finalizing deals in the field, the Cornerstone mobile app makes their work faster and easier than ever.
Conclusion
While “Billing” is in our name, Cornerstone does so much more to help alarm companies streamline operations. From work order management and scheduling to inventory tracking and mobile access, our software is designed to make your business more efficient, profitable, and stress-free.
Want to see how Cornerstone can improve your service operations? Just give us a call at (224) 577-1197.
Cornerstone Billing Solutions is the leading provider of comprehensive billing services and powerful account management software for security alarm dealers nationwide. Call us at 224-577-1197 to learn how Cornerstone’s affordable and time-saving billing services, superior dealer support, and specialized, cloud-based software can help your business improve efficiency and profitability.