As we navigate this really tough stretch of the Covid crisis, can we at least look for a silver lining? Nearly all of our security dealers have told us that their service and installation work is way down. Many have had to reduce hours or even lay off staff members. There’s just not much work…

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People putting business puzzle pieces together

Cornerstone Billing Solutions is excited to announce a new eSignature integration with Formstack!    Designed with industry support in mind, Formstack created an efficient, easy to use eSignature solution. Conceived with strict security and compliance at the forefront, Formstack Sign helps companies of all sizes and industries be more agile and save money.    With this…

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Business growth has to be built on solid financial understanding.

With two months left in the year, it is a good time to review your operational processes. Examine your business with a critical eye to determine that you are not only doing the right things but doing them in the right way. If you are behind on the technology curve, this is the year to…

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Activating your security alarm

This month we have been focusing on security alarm customers. We have discussed the impact of customer service , how to retain customers and how to manage difficult customers. In today’s post we address how customer experience can impact attrition, turning a potential loss into a win-win for you and the customer. According to the US Census…

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managing difficult customers

One of the most challenging tasks to deal with in business is handling difficult customers and situations. Whether these customers are angry, frustrated, or simply demanding, it’s hard to be calm, maintain a professional attitude and not get defensive. An old phrase we hear over and over in business is “the customer is always right.”…

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Think long term. It costs more to attract new security alarm customers than retain current ones. In fact, an often quoted statistic indicates that  it is 5-10 times more expensive to acquire a new customer than it is to keep a current one. Your customers are the reason you’re still in business. While it’s important to acquire new…

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Using a calculator to crunch numbers

Recurring Monthly Revenue is the key benchmark our industry uses to value security companies. As such, it gets lots of attention. But there’s another benchmark that’s even more important: Recurring Monthly Profit (RMP), defined as Recurring Monthly Revenue – Recurring Monthly Expenses = Recurring Monthly Profit It’s more important, because it requires a focus on…

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Chicago skyline depicting multiple billing locations

As billing agent for our security company customers, we are often asked to help set up multiple location billing. The situation could be as simple as billing both a home and a business or lake house on a single bill. On the other hand, it can be as complex as billing 300+ supermarket locations on…

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modern warehouse inventory

Inventory can be the backbone of a good customer management system. At the basic level, inventory is used to maintain a list of parts you sell along with a description of each part, the selling price and your cost.  Advanced inventory management may include physical stock counts (on hand, on order, short on tickets), multiple…

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small security dealers

Today small security dealers are not just facing the traditional battle of David versus Goliath but David versus Goliath versus the Internet. In addition to multi system operators (MSO) like Xfinity and nationwide security system companies, small security dealers are also competing against internet connected devices that have changed the DIY market. Consumers with an…

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