Alarm Billing
5 Tips to Improve Security RMR Tracking
Tracking RMR is no easy feat. A decade ago, tracking RMR was as simple as multiplying the number of accounts by the average rate / account. Today, the rapid adoption of interactive services and the increasing stratification of subscriber service levels have made it far more complex. The infographic below offers 5 quick tips to…
Read MoreThe New Metrics of RMR Tracking
Tracking recurring monthly revenue (RMR) has changed significantly in the past decade. Today, with a growing list of add-on services that security dealers can offer, accurately tracking RMR is far more complex. How do you handle a standard monitoring account that adds home automation? While not a brand new account, it is new RMR. Similarly,…
Read MoreThe Importance of a Website in a Social World
The explosion of social networking has led some security system companies to focus more on a Facebook business page than their website. Education and promotions are chopped down into bite sized pieces that can be tweeted, turned into a meme or a quotable photo. The website is an old dog in our digital world, but…
Read More5 Easy Ways to Grow Your Security Alarm Business
New business and customer retention are the pillars of a healthy security alarm business. There are simple ways that security dealers can accomplish both with minimal effort. Add these 5 tips to your current efforts to improve retention and gain new customers. Network. Networking is not confined to business conferences or leads meeting. You can…
Read MoreBilling Multiple Locations…Easy, Right?
As billing agent for our security company customers, we are often asked to help set up multiple location billing. The situation could be as simple as billing both a home and a business or lake house on a single bill. On the other hand, it can be as complex as billing 300+ supermarket locations on…
Read MoreFeeling the Love from Security Alarm Billing Managers
It is not often that we toot our own horn, but we are proud of making life easier for security alarm billing managers. We work closely with our customers and understand their day-to-day needs. Our system is specifically designed to meet the needs of security alarm companies. If you are entering data into multiple systems,…
Read MoreIs the Internet of Things Changing the World?
The Internet of Things (IoT) has had a profound impact on the security industry. However, this slide presentation demonstrates how it is changing the world as we know it. Security dealers have an opportunity to embrace this technological trend and help their customers with customized choices that meet their individual needs. As IoT grows, so too…
Read MoreIs It Time To Raise Your Rates?
Security alarm dealers handle rate increases carefully. No dealer wants to lose current subscribers to lower priced competitors. However, inevitably rates must change as the costs of goods and services do not remain stagnant. In this post, we share some of our best practices, developed from years of working with companies to implement rate increases.…
Read MoreDealers: The Most Profitable 2 Hours You’ll Invest
Security alarm dealers know the importance of billing and invoicing, but there is another activity that often gets missed and it is costing you money. Year in, year out, we’ve found that our dealers get a great return from one simple activity: auditing their list of monitored accounts versus billed accounts. Your central station should…
Read MoreI Did Not Know You Did That!
Nearly all of our security dealer customers have complained that they’ve lost subscribers because—after they’ve switched to Comcast or AT&T or whomever—the subscriber didn’t know that the dealer offered X, Y or Z service. ARGH!!! You may not have the time or resources to publish a regular newsletter to your customers. BUT there is an…
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