Posts Tagged ‘security alarm customers’
Don’t Get Angry, Get Smart – Dealing with Difficult Customers
One of the most challenging tasks to deal with in business is handling difficult customers and situations. Whether these customers are angry, frustrated, or simply demanding, it’s hard to be calm, maintain a professional attitude and not get defensive. An old phrase we hear over and over in business is “the customer is always right.”…
Read MoreI Did Not Know You Did That!
Nearly all of our security dealer customers have complained that they’ve lost subscribers because—after they’ve switched to Comcast or AT&T or whomever—the subscriber didn’t know that the dealer offered X, Y or Z service. ARGH!!! You may not have the time or resources to publish a regular newsletter to your customers. BUT there is an…
Read MoreHow to empower your field service techs
For service providers that rely on the expertise and efficiency of field technicians, solving a customer’s issue on the first visit is exceedingly important.
Read More