The explosion of social networking has led some security system companies to focus more on a Facebook business page than their website. Education and promotions are chopped down into bite sized pieces that can be tweeted, turned into a meme or a quotable photo. The website is an old dog in our digital world, but…
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This month we have been focusing on security alarm customers. We have discussed the impact of customer service , how to retain customers and how to manage difficult customers. In today’s post we address how customer experience can impact attrition, turning a potential loss into a win-win for you and the customer. According to the US Census…
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One of the most challenging tasks to deal with in business is handling difficult customers and situations. Whether these customers are angry, frustrated, or simply demanding, it’s hard to be calm, maintain a professional attitude and not get defensive. An old phrase we hear over and over in business is “the customer is always right.”…
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