Alarm Billing
Cornerstone Upgrades its Online Billing Software
With the goal of making it easier for their customers to manage their subscriber accounts and information, this month Cornerstone Billing made several important enhancements to its online billing software. Version 31 of Cornerstone’s ALARM software allows for different net terms for Recurring versus Service & Installation invoices. This is a significant improvement since many…
Read MoreCornerstone and A.R.M. Team Up
Cornerstone Billing and A.R.M. Solutions announced a strategic alliance to enhance the receivables management process for Cornerstone’s customers. This solution combines first-party collections services through Cornerstone’s online billing platform with the clout of a third-party collections company, A.R.M. Solutions. The goals of the alliance are to minimize account delinquencies, maximize recovery of amounts due, and…
Read MoreSpeed Up Your Cash Flow
We all want our customers to pay on time, so we can pay our own bills — payroll, equipment vendors, etc. So how do we make that happen? 1) Push Autopay – Get your customers to set up their recurring charges with some method of autopayment, like checking debit (ACH) or credit card. Yes, there’s…
Read MoreRaise Your Monitoring Rates? Maybe, But Do it Right
To raise rates, or not to raise rates? That is the questions for many security alarm dealers as the economy strengthens, and costs such as fuel and labor continue to go up. We’ve worked with many companies to implement rate increases, and some approaches work better than others. The goal with a rate increase should…
Read MoreThe Top 5 Reasons Customers Quit
Alarm dealers work hard to build loyal and long term relationships with customers. But sometimes customers quit. The good news is that you may have more control over customers quitting than you think. Read on for the top 5 reasons customers quit and what you can and cannot do about it. 1) The #1 Reason…
Read MoreUnderstanding How the “Cloud” Can Help You
In Both Sides Now, Joni Mitchell wrote: “I really don’t know clouds at all” The Cloud should not be a mystery. Even though it sounds fluffy and undefined, you’re probably using the cloud many times daily. A Google search is using the cloud. Your Facebook or LinkedIn account is in the cloud. If you use…
Read MoreCommunicate…and Grow Faster
We all know that security services are NOT commodities. Yet, sadly, consumers often assume that the services offered by ADT are the same as those offered by AAA Neighborhood Security. So how do you win in this business? Alarm dealers can borrow proven techniques used in other industries to leverage your customer base and build…
Read MoreHow to Choose a Cloud Provider
Cloud-based software and services provide big benefits for small businesses. You have access to resources and programs that benefit your business without having to buy and maintain equipment or software. However, every cloud provider is not the same. Use this checklist to ask the right questions of your cloud provider. Questions to Ask Cloud Providers…
Read MoreHow to Have More Time Spending Your Money than Waiting on It
You may be spending a lot of time looking at your process for billing and collections. You may also be in search of a better way to gather the data you need for your tax accountant. You can expedite payments from your customers by improving the way you bill. Read on for our top 5…
Read MoreWhy Do Customers Quit
1) The #1 Reason is Relocation. Dealers have more control than you would think. Statistics show that many “moves” are “move-ups” to larger homes in the same area. If you have happy customers, you should expect to keep them if they move within your service area. You also have the opportunity to gain a new…
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