Today small security dealers are not just facing the traditional battle of David versus Goliath but David versus Goliath versus the Internet. In addition to multi system operators (MSO) like Xfinity and nationwide security system companies, small security dealers are also competing against internet connected devices that have changed the DIY market. Consumers with an…
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Creating and managing a first-rate customer management system begins with the mindset of the owner and employees and their dedication to exceeding customer expectations. The payoff for these companies is huge: lower attrition, more referrals to new customers, more cross-sales and a longer average customer life. These all add up to faster growth, higher profits, and…
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When you’re having a blast zip lining down a gorgeous mountain, the LAST thing you want to think about is networking, right? Wrong. And I have quite a story to prove it. Our family spent a week vacationing in Costa Rica last winter, and we booked a zip line experience for one afternoon. A zip…
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