Cornerstone Blog

Technology can help a small business provide excellent customer service.

David vs. Goliath: How technology keeps small businesses competitive

By Scott MacDougal | May 22, 2015

In order to stay competitive, a small business needs to provide quality customer service using modern tools. 

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Cash flow management should be a primary concern for your business.

3 signs your cash flow is in need of a makeover

By Scott MacDougal | May 20, 2015

A small business’s cash flow can be erratic.

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Security system providers can increase customer satisfaction with online billing tools.

Automate routines with security billing software

By Scott MacDougal | May 9, 2015

Automated billing is a resource that will cut down on needless waste and allow a security dealer to improve customer interactions.

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Credit and debit card payments enable security companies to set up auto-pay, which helps with security as well.

4 ways to take payments: What impact do they have?

By Scott MacDougal | Apr 30, 2015

Billing and payment processing are critical business management issues that directly affect your cash flow and customer relationships.

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Cloud computing is changing the way companies operate, especially with modern alarm billing software.

What impact will cloud technology have on security systems services?

By Scott MacDougal | Apr 28, 2015

It’s likely that as a business owner you have heard of the cloud, but there still may be questions lingering…

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Alarm billing software strengthens first-time resolution rates on service calls.

How to empower your field service techs

By Scott MacDougal | Apr 24, 2015

For service providers that rely on the expertise and efficiency of field technicians, solving a customer’s issue on the first…

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Consumers enjoy the convenience of automated payments and renewals, but service providers need to keep in touch to maintain strong relationships.

What do you need to know about automatic payments?

By Scott MacDougal | Apr 20, 2015

One of the make-or-break issues that can have a major impact on customer satisfaction is how security system providers handle…

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Security system providers need to avoid the Blockbuster mentality.

SaaS is turning many companies into Blockbuster; don’t be one of them

By Scott MacDougal | Apr 7, 2015

There’s a clear need to begin the transition to software-as-a-service models that improve cash flow and foster customer retention. Security…

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Safe Streets USA

By Scott MacDougal | Jan 27, 2014

    Company: Safe Streets USA Location: Garner, North Carolina Website: http://safestreetsusa.com   Background Safe Streets USA is one of…

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