FAQs
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How much does the service cost?
Customer data is extremely sensitive…how do we know it will be protected?
Do you guarantee our satisfaction?
Converting to new software sounds like a big hassle…how long does it usually take?
What invoice formats do we have to choose from?
If Cornerstone is processing our receipts, how do we know how much has been received each day?
How do we know that receipts processed by Cornerstone will be transferred to our account?
What if there’s a problem accessing the Cornerstone system?
Do we run the Alarm software on your system or on our network?
Can I access my accounts in the Cornerstone system from home or while on the road?
Can our office post payments if we receive checks?
Can Cornerstone handle collections for us?
How much does the service cost?
It’s extremely affordable – see our Affordability page for more information, or Get A Quote.
Customer data is extremely sensitive…how do we know it will be protected?
Cornerstone’s billing agreement contains strict confidentiality provisions — we guarantee that customer information will only be used for the processing tasks you’ve asked us to handle for you. Cornerstone has been securely handling such confidential information for security dealers nationwide since 1999. Every month, we handle billing for tens of thousands of accounts. Our system has extensive security measures protecting the data, including:
- Hardware and software port protection and firewalls
- Use of a high-encryption connection protocol to safeguard information and protect against hacking activity
- Lockdown measures that limit user activity to their company’s database only
- Virus scan software and daily updates
These measures have maintained a secure, reliable real-time system since online access was set up in early 2001. In addition, Cornerstone’s staff consists of professionals that have gone through an extensive screening process to ensure integrity beyond question. Finally, the Alarm software has its own security setup, so you can restrict access to various parts of the program among your staff using the program.
Do you guarantee our satisfaction?
Yes – we have a 90-day satisfaction guarantee…if you are not happy with the service during that time, we´ll return the account and billing data to you without penalty. In any case, most of our billing agreements are short-term…typically with a six-month term.
Converting to new software sounds like a big hassle…how long does it usually take?
We are very efficient at accurate data conversion, and we normally handle nearly all of the job. If we receive a data dump from you on Friday, we can normally have the information cleaned up, formatted, and imported into our system by Monday or Tuesday. At that point, we can both review the information in real time, run reports, and prepare for the initial billing. Learning the basics of the software may take a week or so, and many customers become ´power users´ within a few months.
What invoice formats do we have to choose from?
We use a standard invoice layout (view samples front and back), but you have a choice of more than 20 different messages to print—surveys, cellular backup promotion, referral promotion, testing your system, planning on moving, and several others. The invoice format is clean, uncluttered, and easy to understand which minimizes the billing questions you’ll receive from your customers.
If Cornerstone is processing our receipts, how do we know how much has been received each day?
Simply log into the software online, and run the Cash Receipts Report. When we transfer the receipts to your account, we “log note” to you the amount being transferred, so you can record that in your checkbook.
How do we know that receipts processed by Cornerstone will be transferred to our account?
First, we have a track record of reliable and accurate processing since 1999, as confirmed by our customers. Every penny is accounted for each month. Cornerstone is financially sound, and our processes are extremely consistent – we do exactly what we’ve agreed to do, on time. Our billing agreements define the payment transfer schedule, and our monthly recaps give you next month´s specific payment date(s).
What if there’s a problem accessing the Cornerstone system?
Since the online system is accessed through the internet, on very rare occasions service can be interrupted. First, if the outage is brief, simply call us and we should be able to get you the information you need. Second, we have a redundant backup server at a different site – if needed, we can have you log in there to access your data from last evening’s backup. Outages can relate to your own Internet Service Provider, so we always recommend that our customers carry a second internet account for backup.
Do we run the ALARM software on your system or on our network? Our system houses the software and the data. On request, we can arrange for downloads of the account data (not the software), which can be accessed and read using an inexpensive ODBC driver.
Can I access my accounts in the Cornerstone system from home or while on the road?
Yes – as long as you have an internet connection and a computer with the remote protocol installed, you follow the same login procedure as you would at the office.
Can our office post payments if we receive checks?
Yes – when we set your accounts up, we send a written “Primer” explaining how to handle the most common tasks in the software, such as posting payments.
Can Cornerstone handle collections for us?
Collections support is an optional service, Billing Plus – see service details here.
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