Loading...

Cornerstone Mission and History

Mission

Cornerstone is dedicated to helping security alarm dealers nationwide manage their accounts more efficiently. We accomplish this through our affordable, time-saving billing services, superior daily dealer support, and the online industry-specialized software we make available to our customers. We become a trusted ally to our dealers, “grease in the wheels” to help their business run more smoothly and profitably.

From a modest beginning in 1999 billing 1,000 subscriber accounts, we’ve proven that our cloud platform and personal service works for our market. Our security alarm dealers have added more than 200,000 accounts in our system since we moved to the cloud in April of 2001. That success has established Cornerstone as the industry’s leading provider of third-party billing and account management services.

Cornerstone Mission

History

Cornerstone Billing Solutions began in 1999 with its purchase of a central station’s funding and billing services division. With an initial billed account base of just 1,000 accounts, our company set out to prove that a cloud-based platform offers our dealer market major improvements in efficiency for very modest monthly billing fees. Below are key milestones in our company’s history:

1999    

  • Cornerstone established with purchase of Security Associates’ funding division

2001

  • Closed on $1.5 million credit line to support expansion of dealer loan program
  • Launched real-time, cloud-based billing & software platform

2004  

  • Finalized software licensing agreement supporting expansion of billing services

2005    

  • Discontinued funding program to focus solely on billing services & cloud platform

2008

  • Launched www.Alarmpayments.com online payment website for end subscribers
  • Launched Billing Plus receivables management service targeting slow-pay accounts in April

2009     

  • Completed purchase of software source code from original developer

2010  

  • Company selected for Electronic Security Association’s “MVP” program

2011

  • Integrated cloud platform with A.R.M. Solutions, a third-party collection agency
  • Released major upgrade to cloud platform (vs. 31), including expanded reporting module, including csv email options for financial and other key reports
  • Added 100th dealer to online platform

2013

  • Launched Billing Plus module, enabling more efficient follow up on slow pay accounts for dealers with collections staff
  • Released Central Station Audit Report and Recurring Research Tools to enhance review and audit of billing data and monitored accounts

2014

  • Launched the RMR Tracking Report that provides RMR at the beginning of the month and the end of the month with details on the changes that occurred during the month — new RMR, Cancelled and/or Stopped RMR, and incremental increases and decreases to the RMR amounts

2015     

  • Launched major platform upgrade, Version 39, including:
    • Quotes module, allowing direct flow from proposal to work order to ongoing CRM Inventory Dashboard, allowing easy tracking of parts needed, purchase orders, etc.
    • Service Dashboard, allowing easy review of work in process
    • Upgraded calendar, including drag & drop appointment scheduling
    • More powerful ticketing module, enabling progress billing & multi-day projects
  • Completed integration with a MAS central station, and established import of customer data from external CRM system; announced pending integrations with other monitoring/central station platforms
  • Rolled out updated www.Alarmbills.com website, including expanded blog

As more dealers discover—and embrace—the benefits of plugging into our powerful online system and time-saving services, Cornerstone looks forward to many years of strong growth, continuing innovation, and integration with other platforms to further improve our dealers’ workflow.