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Small Business Security Solutions

Top Tips to Help Security Companies Improve Business
01Nov
Top Tips to Help Security Companies Improve Business

With two months left in the year, it is a good time to review your operational processes. Examine your business with a critical eye to determine that you are not ...

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5 Tips to Improve Security RMR Tracking
18Oct
5 Tips to Improve Security RMR Tracking

Tracking RMR is no easy feat. A decade ago, tracking RMR was as simple as multiplying the number of accounts by the average rate / account.  Today, the rapid adoption ...

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The New Metrics of RMR Tracking
11Oct
The New Metrics of RMR Tracking

Tracking recurring monthly revenue (RMR) has changed significantly in the past decade. Today, with a growing list of add-on services that security dealers can offer, accurately tracking RMR is far ...

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The Importance of a Website in a Social World
04Oct
The Importance of a Website in a Social World

The explosion of social networking has led some security system companies to focus more on a Facebook business page than their website. Education and promotions are chopped down into bite ...

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How Customer Service Impacts Attrition
27Sep
How Customer Service Impacts Attrition

This month we have been focusing on security alarm customers. We have discussed the impact of customer service , how to retain customers and how to manage difficult customers. In today’s post ...

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Don’t Get Angry, Get Smart – Dealing with Difficult Customers
20Sep
Don’t Get Angry, Get Smart – Dealing with Difficult Customers

One of the most challenging tasks to deal with in business is handling difficult customers and situations. Whether these customers are angry, frustrated, or simply demanding, it’s hard to be ...

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5 Communication Tips to Keep Security Alarm Customers!
13Sep
5 Communication Tips to Keep Security Alarm Customers!

Think long term. It costs more to attract new security alarm customers than retain current ones. In fact, an often quoted statistic indicates that  it is 5-10 times more expensive to acquire a ...

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5 Easy Ways to Grow Your Security Alarm Business
30Aug
5 Easy Ways to Grow Your Security Alarm Business

New business and customer retention are the pillars of a healthy security alarm business. There are simple ways that security dealers can accomplish both with minimal effort. Add these 5 ...

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